Knowledge management makes it possible to capture, store, share and utilize the knowledge and experience of an organization or individuals. This includes capturing tacit knowledge that resides in people’s heads, and packaging it for sharing. Learn about the different types of knowledge and how knowledge management is implemented to provide evidence for improvement. This course will help create a learning organization that improves based on learned experiences.

Course outline
• Key Fundamentals in Knowledge capture and KM
• Understanding context and taking stock
• The steps of KC and KM (identification, capturing, validation, formatting, packaging
• How to effectively share your knowledge
• Pure KM tools and supporting practices
• Developing a Knowledge management strategy

Objective
Grow professionals who become advocates for effective knowledge capture and sharing while fostering an enabling environment within organisations that encourages knowledge sharing. Learners should also be able to conduct a knowledge management assessment of their organisations and individuals, applying knowledge sharing tools and techniques in practice. They should also be able to develop a knowledge management strategy to institutionalise KM practices within any organization.

Course Duration: One month (4 hours a day, 5 days a week, 3weeks of remote support)

Equipment needed: Computer or good capacity mobile phone with space to install and test apps

Targeted market: Communications practitioners and information officers, researchers

Targeted market: Communications practitioners and information officers, researchers

To read more about this course or to apply, please click here.